Returns & Exchanges

At Xerjoff, we strive to ensure your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, you may return unopened and unused items within 14 days of delivery for a full refund.

1

Initiate Your Request

Contact our dedicated Customer Experience team via the official portal to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original, unopened luxury packaging, ensuring the protective cellophane seal remains intact to qualify for a return.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at an authorized courier location, keeping a copy of your tracking number for reference.

4

Quality Inspection & Refund

Once our artisans verify the item's condition, your refund will be processed to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing